Terms & Conditions

Introduction

These Terms and Conditions (“Terms”) govern the use of Pledge’s website and all services provided under the Pledge brand, which operates as a subsidiary of Vendor District LLC, a company duly registered and incorporated under the laws of Shams Media City, Sharjah, United Arab Emirates.

By engaging with our website, entering into a quotation, signing a contract, or paying a retainer, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from using our website or services.

Pledge and Vendor District Relationship

Pledge, a subsidiary of Vendor District, operates as an independent brand providing digital marketing, advertising, SEO, social media management, production, and web development services.

Vendor District LLC is the legally registered entity responsible for managing all contracts, invoices, payments, and obligations relating to the services offered under the Pledge brand.

All engagements, financial transactions, and legal agreements are therefore made with Vendor District LLC, ensuring that all parties are protected under UAE law.

Scope of Services

Pledge offers a range of digital and creative services including, but not limited to:

• •Paid Media Campaign Management (Meta, Google, TikTok, LinkedIn, Snapchat, etc.)
• •Search Engine Optimization (SEO)
• •Website Design and Development
• •Social Media Management and Strategy
• •Content Creation and Production

Each project or service engagement is governed by an official quotation, proposal, or signed agreement that defines specific deliverables, timelines, and payment terms.

Engagement Model

Clients may engage Pledge through Contractual Agreements, Retainers, or One-time Projects, depending on the nature and duration of the collaboration.

Each engagement will be outlined in a written quotation or contract that specifies:

• •The scope of work
• •Service deliverables and timelines
• •Payment structure and milestones
• •Termination clauses and commitments

By signing a quotation or paying a retainer, the client confirms acceptance of both the specific project terms and these general Terms and Conditions.

Payments and Refunds

All payments, unless otherwise agreed in writing, are processed under the name Vendor District LLC.

Invoices will be issued according to the terms stated in each quotation or agreement.

• •Retainers are non-refundable, as they cover ongoing work, team allocation, and operational commitments.
• •Project-based contracts may be refundable only in exceptional cases, subject to Vendor District’s review and approval.
• •Late payments may incur additional fees or result in the temporary suspension of services until the balance is cleared.
• •All pricing, timelines, and deliverables are detailed within each project’s quotation and are deemed binding upon acceptance.

Intellectual Property and Ownership

Upon full payment of all outstanding invoices, the client will own the final deliverables created under the project, including designs, copy, and website code (if applicable).

However, Pledge retains the right to:

• •Display the completed work (or portions of it) within its portfolio, website, or promotional materials.
• •Reference the collaboration in case studies, presentations, or agency credentials.

All preliminary files, working drafts, and internal assets remain the intellectual property of Pledge and are not automatically transferred unless explicitly agreed upon in writing.

Confidentiality

Both Pledge and the client agree to maintain strict confidentiality over all proprietary or sensitive information shared during the course of the project.

This includes, but is not limited to, business strategies, marketing data, financial details, customer information, and login credentials.

Confidential information shall not be disclosed to third parties without prior written consent, except where legally required.

Service Delivery and Limitations

Pledge is committed to providing high-quality digital and creative services aligned with best practices and agreed deliverables. However:

• •We do not guarantee specific outcomes such as keyword rankings, ad performance, or sales figures.
• •We are not liable for issues arising from third-party platforms, including but not limited to ad disapprovals, account suspensions, algorithm changes, or API outages.
• •We are not responsible for overspending on ad budgets caused by third-party tracking errors or automated bidding systems.
• •Service timelines may be affected by delays in client feedback, approvals, or provision of necessary materials.

Service Interruptions and Suspension

Pledge reserves the right to temporarily suspend or limit services in the event of:

• •Overdue payments or unpaid invoices.
• •Security risks, technical failures, or maintenance work.
• •Breach of contract or misuse of our deliverables.

Service resumption will occur once the underlying issue is resolved to the satisfaction of both parties.

Termination

Either party may terminate a project or agreement by providing written notice in accordance with the termination clause outlined in the respective quotation or contract.

In the event of termination:

• •All completed work up to the termination date must be paid in full.
• •Any partially completed materials may be delivered at the company’s discretion.
• •Retainers and advance payments will not be refunded once work has commenced.

Liability and Disclaimers

Pledge and Vendor District LLC shall not be held liable for any direct, indirect, or consequential losses, including but not limited to loss of revenue, data, reputation, or business opportunities, resulting from:

• •Changes or errors in third-party platforms.
• •Advertising account bans or policy changes by Meta, Google, or others.
• •Downtime, hosting issues, or technical failures beyond our control.
• •Client-side modifications made after delivery of the final work.

Our total liability shall in all cases be limited to the total amount paid by the client for the specific project or retainer under dispute.

Portfolio and Publicity Rights

Pledge reserves the right to display completed projects, campaign visuals, website screenshots, or design work for promotional and portfolio purposes, unless otherwise restricted by a written non-disclosure agreement (NDA).

We value client confidentiality and will never disclose sensitive business data, pricing information, or internal strategies.

Governing Law and Dispute Resolution

These Terms and all agreements made with Pledge (Vendor District LLC) are governed by UAE Federal Law and fall under the jurisdiction of Sharjah courts (Shams Media City).

While we strive to resolve all matters amicably, disputes that cannot be settled through discussion or mediation will be handled in accordance with applicable UAE legal procedures.

Amendments to Terms

Vendor District LLC reserves the right to update or modify these Terms at any time to reflect changes in our business, technology, or legal environment.

The updated version will always be available on our website with a revised effective date. Continued use of our services after any update constitutes acceptance of the revised Terms.

Contact Information

If you have any questions or concerns about these Terms or your engagement with Pledge, please contact us at: