Privacy Policy

Introduction

This Privacy Policy explains how Pledge, a subsidiary of Vendor District LLC, collects, uses, and safeguards your information when you interact with our website, communicate with us, or engage our services. By visiting our site or providing information, you agree to the terms described in this policy.

Pledge and Vendor District Relationship

Pledge is a subsidiary brand of Vendor District, a company duly registered and incorporated under the laws of Shams Media City, Sharjah, United Arab Emirates.

While Pledge operates as a separate brand, providing services in digital marketing, advertising, SEO, social media management, production, and web development, Vendor District is the legally registered entity that oversees all operations and transactions related to the services offered under the Pledge brand.

Legal and Financial Responsibility

All contracts, invoices, payments, and legal responsibilities related to the services rendered by Pledge are processed under the legal name of Vendor District LLC. This ensures that all parties are protected under a single legal entity and that all engagements remain compliant with UAE law.

Information We Collect

We collect information that helps us deliver our services and communicate effectively with clients and visitors. This may include:

• •Details submitted through website forms such as name, company name, email address, and phone number.
• •Information provided during newsletter subscriptions or event registrations.
• •Analytics and behavioral data captured through cookies, pixels, and similar technologies.
• •Website usage data collected automatically through third-party platforms including Google Analytics, Meta Pixel, Zoho, and Hotjar.

How We Use Your Information

We use collected data to provide a better experience, improve service quality, and maintain strong client relationships. Specifically, we use data to:

• •Respond to your inquiries and requests for information.
• •Send marketing communication, newsletters, and follow-ups.
• •Conduct lead tracking and client onboarding through our CRM tools.
• •Analyze website traffic and performance to optimize user experience.
• •Enhance internal processes and marketing campaigns.
• •Run remarketing and retargeting campaigns through approved advertising platforms such as Google Ads and Meta.

Data Sharing and Third Parties

We do not sell or trade personal information to any external parties. However, we use trusted third-party tools for analytics, communication, and automation. These include:

• •Google Analytics and Hotjar for website insights and behavioral tracking.
• •Meta Pixel for ad optimization and remarketing.
• •Zoho for CRM, data management, and service coordination.
• •Lemlist and Mailchimp for email marketing and campaign automation.

Data Storage and Security

Your information is stored securely on Zoho Cloud and Google Cloud, both of which maintain advanced encryption, access controls, and international compliance certifications. We regularly review our data handling protocols to ensure ongoing protection against unauthorized access, misuse, or alteration.

Cookies and Tracking Technologies

Our website uses cookies, tracking pixels, and similar technologies to:

• •Understand visitor behavior
• •Measure marketing performance
• •Improve user experience
• •Deliver relevant advertising across digital channels

Your Rights and Choices

We respect your right to control your personal information. You may:

• •Request access to the data we hold about you.
• •Request correction or deletion of your information.
• •Withdraw consent for marketing or communication at any time.
• •Unsubscribe from newsletters or marketing emails directly through provided links or by contacting us at info@pledgemc.com

International Data and Global Compliance

Although Vendor District operates under UAE Federal Law, we recognize and respect international data protection standards, including GDPR principles. If you reside in the European Union, United Kingdom, or any jurisdiction with comparable privacy laws, you have the right to request access, correction, or deletion of your data in accordance with applicable regulations.

Data Retention

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected or to comply with legal and contractual obligations. After the retention period expires, we may anonymize or securely delete your data.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in technology, business operations, or regulatory requirements. Updates will be posted on our website with a revised effective date.

By continuing to use our website after updates are published, you acknowledge and agree to the revised terms.

Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us at: